Broadband Policy / Terms Documentation

- An up to date list of Atlantek Broadband services may be found at https://atlantek.net/broadband-services/

- An up to date list of Atlantek opening hours / contact details and Broadband support services may be found at https://atlantek.net/support/ & https://atlantek.net/contact-us/

- Current & previous revisions of the following Atlantek Policy & Terms documents may be found at https://atlantek.net/policy-documents/:

• Terms and Conditions for Broadband Services
• Fair Usage Policy
• Privacy Policy
• Atlantek Complaints Code of Practice
• Atlantek Broadband Service Contract
• Atlantek Cooling Off Cancellation Form

- An up to date list of Atlantek Broadband services service and repair charges may be found at https://atlantek.net/fees/

General Conditions of Broadband Service Provision

- Standard waiting time from order to installation is 7 – 10 days.

- 12 Month Equipment Warranty. Subscription contract term differs per product.

- Hardware maintenance/repair due to equipment fault is covered by warranty for first 12 months. Lightening/storm damage is excluded as well as any fault/callout due to customer resetting routers, failing to correctly power up equipment or to ensure network cables are plugged in correctly as per the original installation.

- Maintenance calls for excluded faults are available on a chargeable basis as per Atlantek standard fees. (https://atlantek.net/fees/)

- Unpaid charges for callouts/subscriptions will be subject to recovery charges if legal proceedings are required to recover outstanding amounts.

- Unlimited Data Per Month subject to Atlantek Fair Usage Policy (https://atlantek.net/policy-documents/)

- Subscription Options: Monthly Direct Debit / Advance 6/12mth Payment.

- Local Customer Support — All faults should be reported to Atlantek by calling (097) 82255. Atlantek will log each call and endeavour to rectify by remote support, phone support or a callout. If you are not satisfied with the level of service or repair received you may follow our Complaints Code of Practice on our website which can be found at https://atlantek.net/policy-documents/

- Each customer who recommends the broadband service to a friend or family will receive 1 free month subscription per recommendation. To qualify, confirmation of the recommendation must be confirmed to the installer no later than during the installation phase. Free months cannot be credited retrospectively following the installation date.

Registered Office: Rossport, Ballina, Co. Mayo, Ireland. Co Reg No: 291097. VAT Reg No: IE8291097Q Rev.F